Help Center

All of our made to order jewelry require 10-25 working days production lead time on top of our shipping time, we thank you for your patience and understanding. All jewelry will be shipped out from out studio in Switzerland. 

You can purchase on our website as a guest. However, it’s always advisable to have an account for your own peace of mind.

It allows you to:

• Check the status of your current order and the order history

• Update your shipping and payment information for effortless future shopping

• Receive exclusive new arrival updates and store coupons.

If you need to make any changes to your order, please contact us immediately (within 24 hours) after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and we will do our best to assist you.

First thing you need to do, Chill ;-) Don't panic, We will always be here to make it right for you.

* If you see an error in your order confirmation email, email us at info@mortisores.com within 24 hours and we may be able to change it for you.

However, we can't make any promises. We ship every work day at around 10am and our print on demand items are usually printed the next work day and shipped shortly thereafter.

*If your order has already been shipped, we'll provide you with a return address (depending on the item ordered).

*If you entered the wrong address, we have to wait for the package to get returned to us. In that case, we will reship it to you, but you are required to pay the re-shipping costs. 

We only follow the shipping information based on what you have inscribed on the checkout page upon placing your order. We are not liable for lost, held, damaged packages, or delivery errors because of incorrect shipping address.

Mortis Ores offers several payment options for your convenience.We accept all major credit cards such as Visa, MasterCard and American Express cards. We also take PayPal and store credit via store E-Vouchers.

All payment methods are very secure and kept by the same safety measure used by the Swiss banks. Everything is encrypted and safe and processed by our credited third party payment processing company.

We are certified PCI Level 1 DSS compliant, the highest level of security certification used by the banks. We are also McAFee Secure certified, you can rest assured all your personal and credit card information are iron-clad safe with us.